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The Willis Quality Index®: Changing The Way Our Clients Choose Their Carriers.

The Willis Quality Index® has been developed as a proprietary industry-leading benchmarking tool, to capture, analyse and share vital carrier information about carriers' service and performance. It enhances your ability to make better informed carrier choices and promotes superior relationships with our major trading partners throughout the world.

The Willis Quality Index® utilizes qualitative opinions from Willis Associates across the globe. Areas of evaluation include:

  • Premium Competitiveness
  • Underwriting - including commerciality, coverage and responsiveness
  • Policy Administration - including timeliness, accuracy and policy wordings
  • Claims - including attitude, settlement and technical support
  • General Service - including loss control, risk assessment and post placement services

Additional categories apply in specialist reinsurance and employee benefit markets.

Our Associates are able to utilise bespoke WQI Buyers Guide reports that can be produced for an individual client comparing the relative performance of potential carrier partners operating within a specified class or geography.

WQI is also a fundamental part of WillPLACE, our innovative placement platform. WillPLACE matches carriers to our clients' needs based on: client requirements and priorities, market security, peer group knowledge, carrier appetite, trading history and the Willis Quality Index®.

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