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Free International Shipping and Returns

FAQ

+ How do I shop on HRH.com ?     

Discover our collections on our website, refine your search by selecting on the header «Jewelry (Product category) or by «Collections» or simply click on SHOP NOW to then filter according to your choice. When you have selected the product and the correct size (see size guide on each item )  click on ADD TO BAG - agree to the terms and conditions before validating the order, then fill in your delivery details. Apply the promo code if there is one and proceed to the payment. If you have any questions, please contact us by email customerservice@hrh.com. You can also contact us by phone at +377 97 77 82 63. we are always here to help you.

               

Can I cancel or modify my order ?            

Yes,  upon receipt of your order you have 14 days to modify / cancel and return your order. For all requests to cancel or modify your order, please contact customerservice@hrh.com. Returns are FREE.

               

What kind of product materials do you use ?       

Our products are made of skillfully crafted gold 18K 750/1000, Diamonds are of the finest quality FG VS

                              

Which payment methods do you accept ?            

Accepted cards are debit cards, Visa, Mastercard and American Express, or by bank transfer.

               

Is my payment secure ?

Our customers' privacy is of the utmost importance to us. All submitted personal and payment information are encrypted for your security.

               

Will I be charged extra sales tax ?             

No. There are no surprises at checkout nor when you receive your package - all the prices displayed online include ALL TAXES.

               

What is the estimated delivery time ?    

The delivery time frame depends on your location but it is normally less than 1 week (excluding customs delay for certain countries) . The customer service will give you this information when your order is dispatched. Do not hesitate to contact us if you would like us to confirm the date of delivery according to your location.

               

How much are the shipping costs ?          

All orders benefit from FREE DELIVERY.

               

How can I track my order ?          

Customer service will send you a Shipping Confirmation email containing your tracking number once your order has been dispatched

               

How can I change my delivery address ?

Contact customer service  as soon possible on customerservice@hrh.com. Unfortunately, once your order has been dispatched we cannot modify your delivery address.

               

What is your return policy ?       

If you would like to return a piece within 14 days of receiving your order, we invite you to contact customerservice@hrh.com by email or phone +377 97 77 82 63 , and we will take care of it.

               

How do I exchange a product ?  

If you would like to exchange a piece within 30 days of receiving your order, we invite you to contact customerservice@hrh.com by email or phone +377 97 77 82 63 , and we will take care of it.

               

Are the return or exchange of goods "free of charge" ?     

Yes, the return costs are paid by HRH if the return is made within 14 days of receiving your order.

               

Can I exchange or return a customized item ?     

Unfortunately,  customized products cannot be modified, exchanged, or refunded.

               

When will I receive my refund ?

You will be refunded within 14 days of the date of receipt of your return, provided that the returned product  passes our quality control (complete parcel with jewellery, packaging, certificate, etc.). The refund will be made on the same card or account used for the purchase.            

 

How do I repair a HRH Jewellery product ?           

If you need repair service please contact the customer service who will give you the steps to follow.

 

Is there someone available to answer my questions?      

Our Customer Service is available to answer any question you may have concerning the Brand, the product, shipping, returns or other inquiries that may help you make your choice. You will get an answer on the same day within our office hours ( 9am - 5pm CET Monday - Friday). If received outside these hours we will get back to you the next working day. We highly value our clients' trust and will make sure you are fully confident and happy about your purchase and online shopping experience on HRH.com.